Support

How can we help?

LUNDI is in active development and pilot rollouts. Our team is available every day — email or call us and we will get back to you within one business day.

Support channels

Choose the channel that works best for you. For technical support we recommend email with a description of the issue and photos or video where applicable.

Support emailsupport@lundi.bgResponse within one business day (Monday–Friday).Sales & partnershipssales@lundi.bgFor onboarding enquiries and new projects.Phone+359 877 158 183Monday–Friday, 09:00–18:00.Online formSend an enquiryQuick contact form directly from the site.

What to include in your message

To help you as quickly as possible, please share:

Your venue name (restaurant, bar, hotel) and your role.
A short description of the situation or question.
Steps you have already tried, if any.
Photos, video, or screenshots for technical issues.
A convenient time for a phone call, if you prefer.

Response times

We aim to reply within one business day. For urgent issues affecting live service at your venue, please call us directly.

Urgent (service disruption): within 2 hours during business hours.
Standard questions: within 1 business day.
Feature requests: a plan within 3 business days.

Frequently asked questions

A detailed FAQ is coming soon. In the meantime, email support@lundi.bg with specific questions.